Returns and Exchanges
Information for most frequently asked return and exchange questions.
Returns & Exchange Policy and Terms
Information about returns and exchanges.
How can I start a return or exchange for my order?
Visit our Returns & Exchange Portal and enter your order information to generate a prepaid return label. You will need to enter the entire order number (starting with #ST- for an original order or EXC- if an exchange order) and your zip code. All re
How do I exchange or return an "exchange" order?
When exchanging or returning an item received via an "exchange" go to this link - https://stegmannusa.loopreturns.com/#/To exchange/return an exchange, you will need your new EXCHANGE order number as written and shipping zip code. Be sure to enter
How does the Exchange Process work?
Our Exchange process is automated and will provide free, pre-paid return labels to print at home for all qualified Exchanges. Here's how our Automated Exchange process works. Once the return/exchange choices are completed online a return label is cre
What should I do if I am unable to print a return label or scan a QR code from the website?
If you are experiencing trouble printing a return label or scanning a QR code from our website, please check your email. Our returns system should have sent you a link to your return page. On this page you can choose to use a QR code or generate an
What are the instructions for Canadian returns?
TEMPORARILY - THERE ARE NO ORDERS SHIPPING TO CANADA For international returns from Canada, please take note of the following instructions:. International returns can require additional steps compared to domestic returns, so please follow these inst