Returns and Exchanges
Information for most frequently asked return and exchange questions.
Returns & Exchange Policy and Terms
Information about returns and exchanges.
How can I start a return or exchange for my order?
Visit our Returns & Exchange Portal and enter your order information to generate a prepaid return label. You will need to enter the entire order number (starting with #ST- for an original order or EXC- if an exchange order) and your zip code. All re
How do I exchange or return an "exchange" order?
When exchanging or returning an item received via an "exchange" go to this link - https://stegmannusa.loopreturns.com/#/To exchange/return an exchange, you will need your new EXCHANGE order number as written and shipping zip code. Be sure to enter
How does the Exchange Process work?
Our Exchange process is automated and will provide free, pre-paid return labels to print at home for all qualified Exchanges. Here's how our Automated Exchange process works. Once the return/exchange choices are completed online a return label is cre
What are the instructions for Canadian returns?
TEMPORARILY - THERE ARE NO ORDERS SHIPPING TO CANADA For international returns from Canada, please take note of the following instructions:. International returns can require additional steps compared to domestic returns, so please follow these inst
Return & Exchange Troubleshooting
If you're having trouble starting or completing a return or exchange, we're here to help. Below are answers to the most common issues customers encounter when using our Return Portal. To begin a return, exchange, or refund request, visit our Return P
Received the Wrong Item? Here Are Your Options
We sincerely apologize if you received an item different from what you ordered. If this happens, please contact our Customer Service team and include:. Your order number. A photo of the item you received. A photo of the product label or packaging if
Why Can't I Exchange Into an Item That Shows In Stock?
Occasionally, customers notice that a style or size appears available on our website but is not available as an exchange option within the return portal. This can happen for several reasons. The exchange portal uses live inventory information and may
Instant Exchange vs Standard Exchange
When creating an exchange through our Return Portal, you may see two exchange options. Understanding the difference can help you choose the option that's best for you. With Instant Exchange, your replacement item is reserved and shipped right away.