Return & Exchange Troubleshooting

If you're having trouble starting or completing a return or exchange, we're here to help. Below are answers to the most common issues customers encounter when using our Return Portal.

Start a Return or Exchange

To begin a return, exchange, or refund request, visit our Return Portal:

Stegmann Clogs Returns

You can use the portal to:

• Exchange for a different size or color

• Exchange for a different style

• Return for a refund

• Return for store credit (if available)

I Can't Find My QR Code

After completing your return request, you'll have two options:

Option 1: QR Code

Bring the QR code to the carrier location and they will print your return label for you.

Option 2: Print at Home

Select "Print Label Instead" to download and print your prepaid return shipping label and packing slip.

Important

QR codes may expire depending on the carrier's timeframe. If your QR code is no longer active, simply return to the Return Portal and select "Print Label Instead" to use the printable label option.

I Don't Have Access to a Printer

If you can't print at home, you may be able to print your label at:

• Your local library

• Staples

• Office Depot

• The UPS Store

• Your workplace

• A trusted friend or family member's printer

If none of these options are available, please contact our Customer Service team and we'll help explore alternative solutions.

My Order Cannot Be Found in the Return Portal

If the Return Portal cannot locate your order:

• Double-check the order number you entered.

• Verify that you're using the same email address used when the order was placed.

• Confirm that your order falls within our return window.

If you're still unable to locate your order, please contact Customer Service with:

• Your order number

• The email address used when placing the order

My Return Label Won't Generate

If a shipping label does not appear:

• Refresh your browser and try again.

• Try using a different browser or device.

• Confirm your return request was fully submitted.

• Check for any browser pop-up blockers that may prevent downloads.

If the issue continues, contact Customer Service for assistance.

My Exchange Size Is Not Available

If the size or color you'd like is unavailable:

• Select a different available size or color.

• Exchange for a different style.

• Request a refund instead.

Inventory changes frequently, so availability may vary from day to day.

I Already Completed One Exchange

Stegmann allows up to two exchanges per order.

If you've already completed one exchange and need another size adjustment, simply initiate a new exchange request through the Return Portal.

If you encounter any issues, contact Customer Service for assistance.

I Received My Exchange but Need a Different Size

If your exchanged item still isn't the right fit:

• Start a new exchange through the Return Portal.

• Select the desired replacement size.

• Follow the instructions provided.

Remember that exchanges must still fall within our return eligibility requirements.

My Return Shows Delivered but I Haven't Received My Refund

Once your return is received and processed, refunds are issued back to your original payment method.

Depending on your financial institution, it may take several business days for the refund to appear on your statement after processing.

If it has been an extended period since delivery and you have not received your refund, please contact Customer Service.

I Received the Wrong Exchange Item

If you received an incorrect item:

Please contact Customer Service and provide:

• Your order number

• A photo of the item received

• A photo of the packing slip (if available)

We'll work quickly to correct the issue.

My Returned Item Was Rejected

Items must be returned in new, unworn condition.

Returns may be declined if they show:

• Outdoor wear

• Excessive use

• Damage caused after delivery

• Missing components or accessories

If you believe your return was incorrectly rejected, please contact Customer Service for review.

Still Need Help?

If your issue isn't addressed above, please contact our Customer Service team and include:

• Your order number

• A brief description of the issue

• Any relevant photos or screenshots

We'll be happy to assist.