Our Customer Service team is here to help. Send us a message with the details of your question or issue, and we'll respond as quickly as possible. Messages received on weekends or major U.S. holidays will be answered on the next business day.

Because we are a small, specialized team, we provide support through email and messaging rather than phone. This allows us to review order details and provide the most accurate assistance. Please send us a message and we'll be happy to help.

STEGMANN

Shipping

Order Changes, Address Updates & Cancellations

Package Marked Delivered but Not Received

My Tracking Hasn't Updated

Restocks & Out of Stock Items

Item Discount is not showing on all colors of a style?

Payment

Gift cards

Referral Program

Do you ship internationally?

Old Clog Coins Rewards Program

Ordering

Returns & Exchange Policy and Terms

How can I start a return or exchange for my order?

How do I exchange or return an "exchange" order?

How does the Exchange Process work?

What are the instructions for Canadian returns?

Return & Exchange Troubleshooting

Received the Wrong Item? Here Are Your Options

Why Can't I Exchange Into an Item That Shows In Stock?

Instant Exchange vs Standard Exchange

Returns and Exchanges

Sizing - Finding the right pair

Wool Clog Care instructions

Materials & Manufacturing Info

What is the Warranty?

Species Preservation Initative

How do I handle product defects or issues?

Are there more color options for wide width items?

Are replacement insoles available for specific shoe models?

Do you have any smaller or custom sizes available for specific shoe models?

Do you offer Narrow Widths?

Direct Links to Specific Pages to help

Reporting a Product Defect or Warranty Issue

What Is the Difference Between Original Cork and WoolFlex Clogs?

Stegmann vs. Other Wool Clog Brands: What's the Difference?

Do Stegmann Clogs Have Arch Support?

My Wool Clogs Feel Smaller, Larger, or Different Than Before

Products

What's so special about Stegmann Clogs?

Are your wool clogs slippers?

How sustainable is your manufacturing?

Are your Wool Clogs mulesing-free?

What is the difference between the Eco Clog and the Essenz?

Do you offer Wide fits?

About Our Wool Clogs

Our story

Contact us

Company

Women's Hannah Multi Strap Sandal - Medium

Women's Eco Wool Cork Clog

Women's Original 108 Wool Cork Clog - Medium

Women's Essenz Wool Cork Clog

Women's Edelweiss Wool Cork Clog

Women's Woolflex Clog - Medium

Women's Liesl Leather Skimmer

Women's Liesl Wool Skimmer

Women's Eva Leather Mary Jane

Women's Eva Wool Mary Jane

Women's Maria Mule Cork Basketweave - Medium

Women's Lieben Leather Chelsea Boot

Women's Louisa Slingback Sandal

Women's Heidi 2-Buckle Sandal - Medium

Women's Inga Leather Thong

Women's Freya Quarter Strap Wedge Sandal

Women's Layna Wedge Slide sandal

Women's Hannah Multi Strap Sandal - Wide Width

Women's Woolflex Clog - Wide

Women's Original 108 Wool Cork Clog - Wide

Men's Essenz Wool Cork Clog

Men's Woolflex Wool Clog

Men's Original 108 Wool Cork Clog

Men's Eco Wool Cork Clog

Men's Graz Sport Leather/Felt Clog

Men's Graz Cork Leather Clog

Women's Liesl Stretch Leather Skimmer

Women's Maria Leather Mule

Women's Helene Ballet Flat

Women's Victoria Loafer

Women's Ella Slide Sandal

Women's Romy Slide Sandal

Women's Marielle Mary-Jane

Women's Greta Mule

Women's Clara Slingback Sandal

Women's Graz Leather Clog

Women's Tirol Leather Clog

Women's Amalia Boot

Women's Baden Boot

Women's Alpine Slipper

Women's Mainz Moc Shoe

Sizing & Fit by Style

Information about shipping, delivery and ordering from us.

Information for most frequently asked return and exchange questions.

Information about our stock availability, products and how to care for them.

Information about our team, stores and how to get in touch.