Ordering
Information about shipping, delivery and ordering from us.
Shipping
Information about shipping and delivery.
Order Changes, Address Updates & Cancellations
Orders can be changed or canceled only within 2 hours of being placed and before fulfillment begins. After that, use the Return Portal once delivered.
Package Marked Delivered but Not Received
We understand how concerning it can be when tracking shows your package as delivered, but you haven't received it yet. Before contacting Customer Service, please review the information below, as many packages arrive shortly after the delivery scan. M
My Tracking Hasn't Updated
We understand it can be frustrating when tracking information appears stuck or hasn't updated recently. In most cases, your package is still moving through the carrier's network and will receive a new scan shortly. There are several common reasons wh
Restocks & Out of Stock Items
If the item, size, or color you're looking for is currently unavailable, don't worry—we regularly replenish many of our most popular styles. On the product page, select your desired size and color (if available) and use the Notify Me When Available o
Item Discount is not showing on all colors of a style?
Not all colors and sizes may be on sale for a particular item. Please scroll through the different colors and notice if the price changes to see items on sale.
Payment
Information about payments.
Gift cards
Information about gift cards.
Referral Program
Refer a Friend. Give $15, Get $15. Get a coupon for $15 off your next purchase by giving a friend or loved one $15 off their first purchase. Here's how it work:. 1.) Go to this REFER-A-FRIEND link and tell us who you are - you don't have to be an ex
Do you ship internationally?
We do not ship internationally beyond North America.Currently, shipments to Canada are suspended and not available. Flat Rate Shipping: $4.98 per order for the continental US. AK/HI shipping is $9.98 per order. Please see our shipping policy for more
Old Clog Coins Rewards Program
Where did my rewards point go? As of of August 1, 2024 we ended our points based rewards program. Any remaining point balances expired on that date. If you did not receive notification of the program ending, this may be because you have unsubscribed