<h3 id="where-do-you-ship"><strong><span style="font-family: Arial,Helvetica,sans-serif;">Where do you ship?</span></strong></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">We offer standard free ground shipping for orders over $90 to addresses in the United States, including Alaska, Hawaii, APO/FPO locations. Orders ship via both UPS and USPS at our discretion. &#xA0;For orders under $90, there is a $7.50 flat rate shipping cost.</span></p><p>Currently all Canadian deliveries are suspended.</p><h3 id="how-long-does-shipping-take"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>How long does shipping take?</strong></span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;"><strong><span id="isPasted" style="color: rgb(66, 63, 63); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Orders ship from Virginia, USA.&#xA0;</span></strong></span><br><span style="box-sizing: border-box; overflow-anchor: none; color: rgb(66, 63, 63); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; overflow-anchor: none;">Orders placed before Noon (12pm) Eastern may ship the same day. Orders placed after Noon&#xA0;</span></span><span style="color: rgb(66, 63, 63); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">(12pm) Eastern will ship the following business day (Monday-Friday, excluding major US holidays). We process and ship orders within 1-2 business days. Inclement weather delays may extend the processing time and delay shipping.&#xA0;</span></p><p id="isPasted" style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; color: rgb(66, 63, 63); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial,Helvetica,sans-serif;">If Rush Shipping is available at checkout via UPS and is variable by shipping destination with zone based rates and is subject to UPS terms and conditions. Orders placed before Noon Eastern will ship the same day. Orders placed after Noon Eastern will ship the following business days (Monday-Friday).</span></p><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; color: rgb(66, 63, 63); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial,Helvetica,sans-serif;">Rush shipping and 2 Day Delivery are not guaranteed by the StegmannUSA and are subject to UPS terms and limitations. Refunds will not be provided if order did not arrive in the expected time frame due to UPS terms.&#xA0;</span></p><h3 id><br></h3><p><br></p>

Shipping

Information about order changes and cancellations.

<h3 id="can-i-change-or-cancel-my-order"><strong>Can I change or cancel my order?</strong></h3><p><span id="isPasted" style="color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">During business days (M-F) order changes and cancellations may be made within an hour after order placement. &#xA0;If order placement is in the evening or on the weekend, there will be more time to make an adjustment before order processing and shipping.</span></p><h3 id><br></h3>

Changes & cancellations

<h3 id="which-payment-types-do-you-accept"><strong>Which payment types do you accept?</strong></h3><p>We accept digital payment only such as Amex, Visa, MC, Discover and ShopPay. &#xA0;No checks, cash or money orders.</p><h3 id="is-it-safe-to-order-online"><strong>Is it safe to order online?</strong></h3><p>Absolutely. We use Shopify to process payments through our website and they are certified Level 1 PCI compliant. Our staff and customer service agents cannot see your credit card information. Your financial data is all managed and maintained by Shopify and its secure payment gateway. &#xA0;</p><h3 id="do-you-offer-buy-now-pay-later"><strong>Do you offer Buy Now Pay Later?</strong></h3><p>We do offer interest-free installment payments thru ShopPay.</p><p><br></p><h3 id="how-long-should-a-refund-take-to-reach-me"><strong>How long should a refund take to reach me?</strong></h3><p>Refunds are processed to the original form of payment. &#xA0;Processing time may vary depending upon the bank but 1-3 days is normal.</p><h3 id><br></h3>

Payment

<h3 id="do-you-offer-gift-cards"><strong>Do you offer gift cards?</strong></h3><p id="isPasted">Shopping for someone else but not sure what they like, or what size to choose? Let them pick their perfect present with a gift card.&#xA0;</p><p>Gift cards are 100% digital. They are delivered by email and contain instructions to on how redeem them at checkout. Digital gift cards can be added to Apple Wallet.</p><p>The full gift card code is treated as currency and will only be visible to the purchasing customer. Once received, you will need to forward the email to your gift recipient as we do not have the ability to email it directly to anyone but you, the purchaser.&#xA0;</p><p>You may also choose to print the gift card if you&apos;d like to present a physical gift. The recipient must then type the gift card number in at the checkout to redeem.</p><p>Balance and remaining balance information can be requested through Stegmann Customer Service: email <a data-fr-linked="true" href="mailto:support@stegmannusa.com">support@stegmannusa.com</a></p><p><br></p><h3 id="how-long-are-gift-cards-valid-for"><strong>How long are gift cards valid for?</strong></h3><p>Balance expires 5 years after purchase. Our gift cards have no additional processing fees. Gift cards have no cash value and are not redeemable for cash. No exclusions apply, gift cards are redeemable during sales and promotions. Return refunds for items purchased with a gift card will be issued on a new gift card. Gift cards are not reloadable. Low remaining balances may be used to purchase care accessories.</p><p><br></p><h3 id><br></h3>

Gift cards

Refer a Friend. Give $15, Get $15. Get a coupon for $15 off your next purchase by giving a friend or loved one $15 off their first purchase. Here's how it work:. 1.) Go to this REFER-A-FRIEND link and tell us who you are  - you don't have to be an ex

<p id="isPasted">Refer a Friend</p><p>Give $15, Get $15</p><p>Get a coupon for $15 off your next purchase by giving a friend or loved one $15 off their first purchase. Here&apos;s how it work: &#xA0;</p><p>1.) Go to this <a href="https://www.stegmannusa.com/pages/refer-a-friend" rel="noopener noreferrer" target="_blank">REFER-A-FRIEND</a> link and tell us who you are &#xA0;- you don&apos;t have to be an existing customer to refer a friend.</p><p>2.) Email, text or get a link to send to your friend - when they claim it they will receive a single use $15 off code to use on their first purchase at Stegmannusa.com</p><p>3.) When your friend makes their purchase, you will receive your $15 off coupon in your email. There is a 24 hr delay for this step.</p><p>4.) Reap your rewards - your friends will love you and so will your feet and wallet!</p>

Referral Program

If your order is marked as delivered but you have not received it, consider the following actions:. We recommend waiting a brief period after the delivery status is updated as packages sometimes turn up. If your order still hasn't arrived beyond this

<p><span style="font-size: 16px;">If your order is marked as delivered but you have not received it, consider the following actions:</span></p><ol><li style="font-size: 16px;">Check if the package was left on the delivery truck. This happen quite often and will be redelivered in 1-2 days. If you have a normal delivery driver, let them know the package is missing.</li><li style="font-size: 16px;">Verify if the package was misdelivered to a nearby neighbor.</li><li style="font-size: 16px;">Ask other household members if they collected the package.</li><li style="font-size: 16px;">Consider the possibility that the package is lost or stolen.</li></ol><p><span style="font-size: 16px;">We recommend waiting a brief period after the delivery status is updated as packages sometimes turn up. If your order still hasn&apos;t arrived beyond this period, we can take the necessary next steps to ensure you receive your order. Keep us updated, and thank you for your patience.</span></p>

What do I do if I did not receive my order but it is marked as delivered?

We do not ship internationally beyond North America.Currently, shipments to Canada are suspended and not available. We offer free outbound shipping to Alaska, Hawaii and US military locations  For orders over $90.  For orders less than $90 there is a

<p id="isPasted">We do not ship internationally beyond North America.<br><br>Currently, shipments to Canada are suspended and not available. &#xA0;</p><p>We offer free outbound shipping to Alaska, Hawaii and US military locations &#xA0;For orders over $90. &#xA0;For orders less than $90 there is a $7.50 flat rate shipping fee.. Returns and Exchanges for these locations will not be provided by Stegmann, and are at the customers expense. &#xA0;<a href="https://www.stegmannusa.com/pages/shipping-returns" style=" text-decoration: none;" title="https://www.stegmannusa.com/pages/shipping-returns"><em><strong>Please see our shipping policy for more information</strong></em></a></p>

Do you ship internationally?

Not all colors and sizes may be on sale for a particular item.  Please scroll through the different colors and notice if the price changes to see items on sale.

<p>Not all colors and sizes may be on sale for a particular item. &#xA0;Please scroll through the different colors and notice if the price changes to see items on sale.</p>

Item Discount is not showing on all colors of a style?

Where did my rewards point go? As of of August 1, 2024 we ended our points based rewards program. Any remaining point balances expired on that date. If you did not receive notification of the program ending, this may be because you have unsubscribed

<p>Where did my rewards point go? As of of August 1, 2024 we ended our points based rewards program. Any remaining point balances expired on that date. If you did not receive notification of the program ending, this may be because you have unsubscribed from email and we were not able to contact you. We&#x2019;re sorry for the inconvenience. We currently offer a referral rewards program here:&#xA0;<a data-token-index="1" href="https://www.stegmannusa.com/pages/refer-a-friend" id="isPasted" rel="noopener noreferrer" style="text-decoration:inherit;" tabindex="0">https://www.stegmannusa.com/pages/refer-a-friend</a></p>

Old Clog Coins Rewards Program

Customer Service is located in our US office near Richmond, Virginia. We are open Monday - Friday from 8:30am - 4:30pm Eastern. We are closed most major US holidays, so you may experience a delay in response over weekends or holidays.

Because we are a small team, we do not have staffing for customer phone support available. Please message us with specific details of your issue so we can help you efficiently.

STEGMANN

Information about shipping, delivery and ordering from us.

Ordering