Order Changes, Address Updates & Cancellations

We understand that mistakes happen and sometimes an order needs to be updated after it has been placed.

Orders can only be changed or canceled within 2 hours of being placed, and only if they have not yet entered fulfillment. Once that window has passed, or once your order has shipped, we are no longer able to guarantee changes.

Need to Change Your Shipping Address?

If you've entered the wrong shipping address, please contact us within 2 hours of placing your order.

Our warehouse processes orders quickly, and address changes are not possible once that 2-hour window has passed or once your order has been prepared for shipment.

Please provide:

• Your order number

• The correct shipping address

We'll review your order and let you know if an update can still be made.

Need to Cancel Your Order?

If you'd like to cancel your order, please contact us within 2 hours of placing it.

Orders are eligible for cancellation only if they have not yet entered fulfillment and were placed less than 2 hours ago.

If your order has already shipped, it cannot be canceled and will need to be returned through our Return Portal after delivery.

Need to Change Sizes, Colors, or Styles?

If your order was placed less than 2 hours ago and has not yet shipped, we may be able to:

• Change the size

• Change the color

• Change the style

Please contact us within that 2-hour window with your order number and the item you'd like instead.

If your order has already shipped, we recommend using our Return & Exchange Portal after delivery.

How Quickly Should I Contact You?

Within 2 hours of placing your order. The sooner we receive your request within that window, the greater the likelihood we can assist before the order is processed.

Already Received a Shipping Confirmation?

Once an order has shipped, we can no longer modify:

• Shipping addresses

• Product selections

• Sizes

• Colors

At that point, exchanges and returns can be processed through our Return Portal.

Still Need Help?

Please contact Customer Service with:

• Your order number

• The requested change

• Any relevant details

We'll review your request and let you know what options are available.