Customer Service is located in our US office near Richmond, Virginia. We are open Monday - Friday from 8:30am - 4:30pm Eastern. We are closed most major US holidays, so you may experience a delay in response over weekends or holidays.

Because we are a small team, we do not have staffing for customer phone support available. Please message us with specific details of your issue so we can help you efficiently.

STEGMANN

<h3 id="which-payment-types-do-you-accept"><strong>Which payment types do you accept?</strong></h3><p>We accept digital payment only such as Amex, Visa, MC, Discover and ShopPay. &#xA0;No checks, cash or money orders.</p><h3 id="is-it-safe-to-order-online"><strong>Is it safe to order online?</strong></h3><p>Absolutely. We use Shopify to process payments through our website and they are certified Level 1 PCI compliant. Our staff and customer service agents cannot see your credit card information. Your financial data is all managed and maintained by Shopify and its secure payment gateway. &#xA0;</p><h3 id="do-you-offer-buy-now-pay-later"><strong>Do you offer Buy Now Pay Later?</strong></h3><p>We do offer interest-free installment payments thru ShopPay.</p><p><br></p><h3 id="how-long-should-a-refund-take-to-reach-me"><strong>How long should a refund take to reach me?</strong></h3><p>Refunds are processed to the original form of payment. &#xA0;Processing time may vary depending upon the bank but 1-3 days is normal.</p><h3 id><br></h3>

<h3><strong>Which payment types do you accept?</strong></h3><p>x</p><p><br></p><h3><strong>Do you offer Buy Now Pay Later?</strong></h3><p>x</p><p><br></p><h3><strong>Do you offer Layby?</strong></h3><p>x</p><p><br></p><h3><strong>Are there any surcharges</strong></h3><p>x</p><p><br></p><h3><strong>How long should a refund take to reach me?</strong></h3><p>x</p><p><br></p><h3><strong>Do you offer gift receipts?</strong></h3><p>x</p>

Payment

Ordering

Shipping

Changes & cancellations

Gift cards

Referral Program

What do I do if I did not receive my order but it is marked as delivered?

Do you ship internationally?

Item Discount is not showing on all colors of a style?

Old Clog Coins Rewards Program

Returns & Exchange Policy and Terms

How can I start a return or exchange for my order?

How do I exchange or return an "exchange" order?

How does the Exchange Process work?

What should I do if I am unable to print a return label or scan a QR code from the website?

What are the instructions for Canadian returns?

Returns and Exchanges

Sizing - Finding the right pair

Wool Clog Care instructions

Materials & Manufacturing Info

What is the Warranty?

Species Preservation Initative

How do I handle product defects or issues?

Are there more color options for wide width items?

Are replacement insoles available for specific shoe models?

Do you have any smaller or custom sizes available for specific shoe models?

Do you offer Narrow Widths?

Products

What's so special about Stegmann Clogs?

Are your wool clogs slippers?

What are the differences between your wool clogs and other brands?

How sustainable is your manufacturing?

What is the difference in the Cork versus Woolflex wool clog constructions?

Do your clogs have arch support?

Are your Wool Clogs mulesing-free?

What is the difference between the Eco Clog and the Essenz?

Do you offer Wide fits?

About Our Wool Clogs

Our story

Contact us

Company

Women's Original 108 Wool Cork Clog - Medium

Women's Original 108 Wool Cork Clog - Wide

Women's Eco Wool Cork Clog

Women's Essenz Wool Cork Clog

Women's Edelweiss Wool Cork Clog

Women's Woolflex Clog - Medium

Women's Woolflex Clog - Wide

Women's Original 108 Vegan Wool Clog

Women's Liesl Leather Skimmer

Women's Lieben Leather Chelsea Boot

Women's Liesl Wool Skimmer

Women's Eva Leather Mary Jane

Women's Eva Wool Mary Jane

Women's Maria Leather Clog - Medium

Women's Elsa Leather/Nubuck Wedge Mule

Women's Elsa Stretch Felt/Nubuck Wedge Mule

Women's Maria Mule Cork Basketweave - Medium

Women's Maria Mule Cork Basketweave - Medium Plus (wide)

Women's Louisa Slingback Sandal

Women's Heidi 2-Buckle Sandal - Medium

Women's Inga Leather Thong

Women's Freya Quarter Strap Wedge Sandal

Women's Layna Wedge Slide sandal

Women's Mia Slide Sandal

Women's Heidi 2 Buckle Sandal - Wide Width

Women's Hannah Multi Strap Sandal - Wide Width

Women's Hannah Multi Strap Sandal - Medium

Individual Women's Stegmann Product Size Guidance

Men's Original 108 Wool Cork Clog

Men's Eco Wool Cork Clog

Men's Essenz Wool Cork Clog

Men's Woolflex Wool Clog

Men's Graz Sport Leather/Felt Clog

Men's Halstatt Wool Lined Leather Clog

Men's Graz Cork Leather Clog

Individual Men's Stegmann Product Size Guidance

Which payment types do you accept?

Is it safe to order online?

Do you offer Buy Now Pay Later?

How long should a refund take to reach me?

PaymentUpdated 10 months ago

Which payment types do you accept?

Is it safe to order online?

Do you offer Buy Now Pay Later?

How long should a refund take to reach me?