Shop with Your HSA/FSA at Stegmann (Truemed)Updated 3 hours ago

We've partnered with Truemed so qualified customers can use pre-tax dollars from a Health Savings Account (HSA) or Flexible Spending Account (FSA) toward their Stegmann purchase. Because these funds aren't taxed, you get more purchasing power from the same money. Qualified customers save an average of 30%.* Checkout takes just a few extra steps: choose Truemed at checkout, complete a short health questionnaire, and pay with your HSA/FSA card or a regular card. The answers below cover how it works, what to expect, and what to do if something doesn't go as planned.

About HSA/FSA and Truemed

What are HSA and FSA accounts?

• They let you set aside pre-tax dollars for eligible healthcare expenses.
• If you're not sure whether you have one, check with your employer or insurance provider.

How does this save me money?

• You pay full price, and there's no discount on the product itself.
• Your savings come from paying with pre-tax dollars, so the amount depends on your individual tax rate.

What is a Letter of Medical Necessity (LMN), and is this compliant?

• An LMN is issued by an independent licensed clinician after you complete Truemed's health questionnaire.
• It documents that a purchase helps treat or prevent a health condition, which makes it a qualified medical expense under IRS rules, the same as a doctor's visit or prescription.

Are there any fees?

• No. There's no cost to you when you shop with a Truemed partner like Stegmann.

Who is eligible?

• You need an HSA or FSA account, or plan to fund one during open enrollment. If you don't have one, ask your employer's HR or benefits team about enrollment options.
• Truemed is currently available only in the United States.
• Not everyone qualifies. An independent clinician decides eligibility based on the health information you provide.

Checking Out

How do I use my HSA/FSA at Stegmann?

• Select Truemed as your payment option at checkout.
• Pay with your HSA/FSA card like any other credit card.

Can I split payment between my HSA/FSA card and another card?

• Yes. Split Pay lets you divide one order between your HSA/FSA card and a regular credit or debit card. This helps if your balance doesn't cover the full order.
• Split Pay is available for one-time purchases only.

Can I pay with a regular credit card and get reimbursed later?

• Yes. Choose your regular card in Truemed checkout.
• After your purchase, submit your LMN and receipt to your HSA/FSA administrator. This usually means uploading both documents in the claims section of the administrator's portal.

When should I use my HSA/FSA dollars?

• You can use them any time of year.
• Many FSA plans expire unused funds at year-end, so check your plan's deadline and use it before you lose it.

Your Letter of Medical Necessity

How long does it take to get my LMN?

• Most letters are issued within a few hours. Some take up to 1–2 business days if the clinician needs more time.

I haven't received my LMN. What should I do?

• Log in to your Truemed dashboard at truemed.com to check the status.
• Check your spam or junk folder for emails from Truemed.
• Make sure you finished the full questionnaire, since it may have timed out.
• If you still can't find it, email [email protected].

Why wasn't I approved?

• Eligibility is determined by an independent clinician. For questions about your result, contact [email protected].

Troubleshooting

I don't see the Truemed option at checkout.

• If you're signed in to Shop Pay, log out and check out as a guest.
• Truemed is only available on stegmannusa.com. It isn't available through Amazon or other retailers.
• The item may not be eligible or may not be set up yet. Email [email protected] with the product name.

My HSA/FSA card was declined.

• Check your account balance, and confirm your card is activated and not expired.
• Ask your card issuer about daily limits or the reason for the decline.
• You can also pay with a regular card and submit for reimbursement using your LMN and receipt.

Still need help?

• Contact Truemed at [email protected].

*Truemed is for qualified customers. HSA/FSA tax savings vary. Learn more at truemed.com/disclosures.