My Tracking Hasn't Updated

We understand it can be frustrating when tracking information appears stuck or hasn't updated recently. In most cases, your package is still moving through the carrier's network and will receive a new scan shortly.

Why Hasn't My Tracking Updated?

There are several common reasons why tracking may temporarily stop updating:

• The carrier has not yet performed the next package scan.

• Your package is traveling between carrier facilities.

• Weather or transportation delays are impacting transit times.

• The carrier is experiencing unusually high shipping volume.

• The package is awaiting transfer between shipping partners.

A lack of tracking updates does not necessarily mean your package is lost.

My Tracking Says "Label Created"

If tracking only shows "Label Created" or "Shipment Ready for UPS" for a short period after placing your order, your package may still be awaiting its first carrier scan.

During busy periods, carriers occasionally delay initial scans even after the package has been tendered.

Please allow 1–3 business days for tracking activity to begin.

My Package Hasn't Moved for Several Days

If tracking has not updated for several business days, the package is often still moving through the carrier's network but has missed an intermediate scan.

This is especially common during:

• Holidays

• Severe weather events

• Peak shipping seasons

• Carrier network disruptions

Many packages receive multiple tracking updates at once after reaching the next processing facility.

UPS Ground Saver Shipments

Many Stegmann orders ship using UPS Ground Saver.

This service includes two carriers:

1. UPS transports the package through most of its journey.

2. USPS completes the final delivery.

During this handoff process, tracking updates may appear delayed or less frequent than standard UPS shipments.

In some cases, UPS and USPS tracking systems may update at different times.

My Tracking Says "Delivered" but I Don't Have My Package

If your tracking shows delivered but you have not received your package, please review our article:

Package Marked Delivered but Not Received

This article explains the UPS Ground Saver handoff process and the steps to take before reporting a package missing.

When Should I Contact Customer Service?

Please contact us if:

• Tracking has shown no movement for more than 7 business days.

• The carrier has advised that the package may be lost.

• The package appears to be moving in the wrong direction for an extended period.

• The tracking information has not updated well beyond the carrier's estimated delivery date.

When contacting us, please include:

• Your order number

• The tracking number

• Any relevant tracking details or screenshots

We Are Here to Help

We monitor shipping issues closely and will gladly assist if a package appears delayed, lost, or requires carrier investigation.

If you're unsure whether your shipment requires attention, feel free to contact our Customer Service team and we'll be happy to review the tracking information with you.