Customer Service is located in our US office near Richmond, Virginia. We are open Monday - Friday from 8:30am - 4:30pm Eastern. We are closed most major US holidays, so you may experience a delay in response over weekends or holidays.

Because we are a small team, we do not have staffing for customer phone support available. Please message us with specific details of your issue so we can help you efficiently.

STEGMANN

<h3 id="where-do-you-ship"><strong><span style="font-family: Arial,Helvetica,sans-serif;">Where do you ship?</span></strong></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">We offer standard free ground shipping for orders over $90 to addresses in the United States, including Alaska, Hawaii, APO/FPO locations. Orders ship via both UPS and USPS at our discretion. &#xA0;For orders under $90, there is a $7.50 flat rate shipping cost.</span></p><p>Currently all Canadian deliveries are suspended.</p><h3 id="how-long-does-shipping-take"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>How long does shipping take?</strong></span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;"><strong><span id="isPasted" style="color: rgb(66, 63, 63); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Orders ship from Virginia, USA.&#xA0;</span></strong></span><br><span style="box-sizing: border-box; overflow-anchor: none; color: rgb(66, 63, 63); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; overflow-anchor: none;">Orders placed before Noon (12pm) Eastern may ship the same day. Orders placed after Noon&#xA0;</span></span><span style="color: rgb(66, 63, 63); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">(12pm) Eastern will ship the following business day (Monday-Friday, excluding major US holidays). We process and ship orders within 1-2 business days. Inclement weather delays may extend the processing time and delay shipping.&#xA0;</span></p><p id="isPasted" style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; color: rgb(66, 63, 63); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial,Helvetica,sans-serif;">If Rush Shipping is available at checkout via UPS and is variable by shipping destination with zone based rates and is subject to UPS terms and conditions. Orders placed before Noon Eastern will ship the same day. Orders placed after Noon Eastern will ship the following business days (Monday-Friday).</span></p><p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; color: rgb(66, 63, 63); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial,Helvetica,sans-serif;">Rush shipping and 2 Day Delivery are not guaranteed by the StegmannUSA and are subject to UPS terms and limitations. Refunds will not be provided if order did not arrive in the expected time frame due to UPS terms.&#xA0;</span></p><h3 id><br></h3><p><br></p>

<h3><strong>Where do you ship?</strong></h3><p>x</p><p><br></p><h3><strong>How long does shipping take?</strong></h3><p>x</p><p><br></p><h3><strong>How do I track my order?</strong></h3><p>x</p><p><br></p>

Shipping

Ordering

Changes & cancellations

Payment

Gift cards

Referral Program

What do I do if I did not receive my order but it is marked as delivered?

Do you ship internationally?

Item Discount is not showing on all colors of a style?

Old Clog Coins Rewards Program

Returns & Exchange Policy and Terms

How can I start a return or exchange for my order?

How do I exchange or return an "exchange" order?

How does the Exchange Process work?

What should I do if I am unable to print a return label or scan a QR code from the website?

What are the instructions for Canadian returns?

Returns and Exchanges

Sizing - Finding the right pair

Wool Clog Care instructions

Materials & Manufacturing Info

What is the Warranty?

Species Preservation Initative

How do I handle product defects or issues?

Are there more color options for wide width items?

Are replacement insoles available for specific shoe models?

Do you have any smaller or custom sizes available for specific shoe models?

Do you offer Narrow Widths?

Products

What's so special about Stegmann Clogs?

Are your wool clogs slippers?

What are the differences between your wool clogs and other brands?

How sustainable is your manufacturing?

What is the difference in the Cork versus Woolflex wool clog constructions?

Do your clogs have arch support?

Are your Wool Clogs mulesing-free?

What is the difference between the Eco Clog and the Essenz?

Do you offer Wide fits?

About Our Wool Clogs

Our story

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Company

Women's Original 108 Wool Cork Clog - Medium

Women's Original 108 Wool Cork Clog - Wide

Women's Eco Wool Cork Clog

Women's Essenz Wool Cork Clog

Women's Edelweiss Wool Cork Clog

Women's Woolflex Clog - Medium

Women's Woolflex Clog - Wide

Women's Original 108 Vegan Wool Clog

Women's Liesl Leather Skimmer

Women's Lieben Leather Chelsea Boot

Women's Liesl Wool Skimmer

Women's Eva Leather Mary Jane

Women's Eva Wool Mary Jane

Women's Maria Leather Clog - Medium

Women's Elsa Leather/Nubuck Wedge Mule

Women's Elsa Stretch Felt/Nubuck Wedge Mule

Women's Maria Mule Cork Basketweave - Medium

Women's Maria Mule Cork Basketweave - Medium Plus (wide)

Women's Louisa Slingback Sandal

Women's Heidi 2-Buckle Sandal - Medium

Women's Inga Leather Thong

Women's Freya Quarter Strap Wedge Sandal

Women's Layna Wedge Slide sandal

Women's Mia Slide Sandal

Women's Heidi 2 Buckle Sandal - Wide Width

Women's Hannah Multi Strap Sandal - Wide Width

Women's Hannah Multi Strap Sandal - Medium

Individual Women's Stegmann Product Size Guidance

Men's Original 108 Wool Cork Clog

Men's Eco Wool Cork Clog

Men's Essenz Wool Cork Clog

Men's Woolflex Wool Clog

Men's Graz Sport Leather/Felt Clog

Men's Halstatt Wool Lined Leather Clog

Men's Graz Cork Leather Clog

Individual Men's Stegmann Product Size Guidance

Where do you ship?

How long does shipping take?

ShippingUpdated 2 months ago

Where do you ship?

How long does shipping take?