Package Marked Delivered but Not Received

We understand how concerning it can be when tracking shows your package as delivered, but you haven't received it yet.

Before contacting Customer Service, please review the information below, as many packages arrive shortly after the delivery scan.

UPS Ground Saver Deliveries

Many Stegmann orders ship using UPS Ground Saver.

This is a two-step delivery service:

1. UPS transports the package across its network.

2. UPS transfers the package to USPS for final delivery.

Because of this handoff process, the tracking information can sometimes be confusing.

Why Did I Receive a "Delivered" Notification?

In many cases, the "Delivered" scan means the package has been transferred from UPS to your local USPS post office for final delivery.

It does not always mean the package has been delivered to your home.

When this occurs, USPS typically completes final delivery within 1–2 additional business days.

Before Reporting a Missing Package

Please take a few moments to:

• Check around all entrances to your home.

• Look in garages, side doors, porches, mailrooms, or parcel lockers.

• Confirm with family members or household members that they did not bring the package inside.

• Ask nearby neighbors in case the package was mistakenly delivered to their address.

How Long Should I Wait?

If your shipment was sent via UPS Ground Saver and tracking shows "Delivered," we recommend waiting up to three business days after the delivery scan.

In most situations, the package arrives within this timeframe.

My Package Still Has Not Arrived

If your package has not arrived by the end of the third business day after the delivery scan, please contact our Customer Service team.

Please include:

• Your order number

• The delivery address

• Any additional details that may help us investigate

We will promptly begin the appropriate investigation and work with the carrier to ensure you receive your order.

We Are Here to Help

We understand how frustrating delivery issues can be and appreciate your patience while carrier tracking updates and final delivery are completed.

If your package still does not arrive after the recommended waiting period, our team will be happy to assist with the next steps.