<h3 id="isPasted">I&apos;ve never worn Stegmann before, where do I start?</h3>We recommend reading through our <a href="https://www.stegmannusa.com/pages/wool-clog-buying-guide" rel="noopener noreferrer" target="_blank">Clog &amp; Shoe Buying Guide</a> to get an overview of our product line. We also have a great <a href="https://www.stegmannusa.com/pages/take-the-quiz" rel="noopener noreferrer" target="_blank">Quiz&#xA0;</a>you can take to get product recommendations. <h3 id="i-have-some-foot-problems-what-is-the-best-clog-for-me">I have some foot problems, what is the best clog for me?</h3>We surveyed over 1000 Stegmann Clog customers and regular wearers about their foot pain. They told us which clogs they recommend for each foot challenge. Check out our <a href="https://www.stegmannusa.com/pages/best-clogs-for-pain-relief" rel="noopener noreferrer" target="_blank">Pain Relief Guide And Survey</a> to see what they had to say.Podiatrists often recommend Stegmann clogs for general pain relief and foot support. <h3 id="what-size-should-i-order">What size should I order?</h3>Each product has individual sizing recommendations. Please consult the product page and look for Sizing &amp; Fit guidelines for the specific shoe you are shopping for. We do not use a standardized size guide.

Sizing - Finding the right pair

Information about caring for your products.

<h3 id="isPasted">My old wool clogs tore or have a hole, can you help?</h3>Wool is durable but not indestructible. Sometimes small nicks and cuts from bumping into things or constant rubbing of the microscopic wool fibers can result in bigger tears and holes. We don&apos;t offer repair services but many issues can be sewn closed and you can extend the life of your clog. If you don&apos;t have the materials or skill to do this yourself, we recommend taking them to a local seamstress or shoe repair shop. <h3 id="my-old-wool-clogs-are-separating-from-the-bottom-can-you-help">My old wool clogs are separating from the bottom, can you help?</h3>We don&apos;t offer repair services but many instances of delamination can be solved by using a contact repair cement. We recommend and sell <a href="https://www.stegmannusa.com/products/barge-shoe-repair-cement" rel="noopener noreferrer" target="_blank">Barge Repair Cement.</a>For instructions on how to use Barge repair cement visit our <a href="https://www.stegmannusa.com/pages/care" rel="noopener noreferrer" target="_blank">Care Page</a> and scroll down the section titled: &quot;How to Repair your Sole if it Detaches.&quot; If you prefer to have this professionally done, we recommend taking them to a local shoe repair shop so you can extend the life of your clog. <h3 id="my-old-wool-clogs-are-starting-to-smell-what-can-i-do">My old wool clogs are starting to smell, what can I do?</h3>Here are a few tips/tricks to try - (all to be done at your own risk):&#x25CF; Clean out any loose dirt will help. You can use a soft nylon brush to lightly loosen any dirt from the wool fibers and shake them out and/or lightly vacuum them. We do offer a <a href="https://www.stegmannusa.com/products/felt-care-brush" rel="noopener noreferrer" target="_blank">nylon wool brush</a>&#x25CF; Lightly sprinkle baking soda into the wool uppers and leave it for 12 to 24 hours to absorb lingering odors and moisture.&#x25CF; Place a scented dryer sheet inside of each clog to help absorb odor and keep the slippers smelling fresh.&#x25CF; One last trick we have heard can work is to mist the clogs with a solution of 2 tbsp. tea tree oil and 1 cup water and allow them to air-dry once a week. Tea tree oil is an antifungal that will help to keep your slippers clean.If all that fails, it may be time to try a new pair!! <h3 id="my-wool-clogs-got-wet-how-do-i-dry-them-safely">My wool clogs got wet, how do I dry them safely?</h3>It&apos;s ok for your wool clogs to get a bit damp. Simply let them air dry away from a heat source and they should be just fine. We do not recommend soaking the felt as they can loose their shape.Repeated exposure to water can weaken the adhesive between the wool and the footbed. Eventually, you may need to repair this adhesion. For instructions, see the question above titled &quot;My old wool clogs are separating from the bottom, can you help?&quot; <h3 id="my-wool-clogs-got-wet-and-they-shrunk-or-stretched-is-this-fixable">My wool clogs got wet and they shrunk or stretched. Is this fixable?</h3>Shrinking: If your clogs become saturated with water and external heat (even sun) is applied, you run the risk of them shrinking. This is akin to how the felting process works. As such, we recommend never fully saturating your wool clogs or shoes and certainly never applying heat.If your clogs have shrunk and are now dry, we recommend re-dampening them with a spray bottle of water, inserting your feet and then stuffing them to maintain your foot shape. Allowing them to air dry around your foot without walking in them is the best method for stretching.Stretching: Once clogs or shoes have stretched, it&apos;s very difficult to return them to their original shape in a controlled way.One option is to wet them with a spray bottle, insert your feet and apply gentle external heat such as with a hair dryer to only the top of the shoe. This may slightly shrink the wool, but this method is not without risk, as it can warp the wool or damage the sole adhesion.* Please note: Both of these methods are at your own risk and we do not offer guarantees or replacements for damages due to water.

Wool Clog Care instructions

Information about our materials and production process.

<h3 id="isPasted">Where are your items made?</h3>All Stegmann materials are produced in Western Europe in Austria and Portugal. The final assembly process for Stegmann Wool items is done in the USA. <h3 id="how-sustainable-is-your-wool-manufacturing">How sustainable is your wool manufacturing?</h3>Stegmann places a high importance on sustainability, regionality, and climate action. Below are just a few action items:* Short transport routes to/from suppliers* Our primary resource is natural and re-growing wool* An intelligent thermal management system that is capable of heat recovery is installed at our wool production site* A large part of our energy supply stems from renewable sources such as Hydro and Solar.* We guarantee fair wages and social and healthy working conditions for all our employees* A large part of our wool is undyed and sourced from Austria, Germany, Switzerland, and other Nordic countries.* We support endangered sheep species (see Species Protection)* We felt in pure Tyrolean Mountain Water without adding chemicals or auxiliary materials.* All of our wool waste is recycled that allows us to reintegrate it back into the manufacturing process. <h3 id="do-you-have-any-vegan-items">Do you have any vegan items?</h3>Yes! &#xA0;We do offer Vegan items such as our Cork Woven Maria Mule and Vegan Wool clog made of recyclable fibers.<h3 id> </h3>

Materials & Manufacturing Info

Stegmann guarantees against material and/or manufacturers defects for six (6) months with valid proof of purchase. Clogs and shoes are not guaranteed against normal wear and tear. Our clogs and shoes are well made using the highest quality materials

Stegmann guarantees against material and/or manufacturers defects for six (6) months with valid proof of purchase. Clogs and shoes are not guaranteed against normal wear and tear. Our clogs and shoes are well made using the highest quality materials and under normal use and conditions they will last for many years, but no shoe will last forever. If your shoes are in need of repair from normal wear, we recommend you take them to a local shoe repair location or seamstress.Warranty inquiries should be made through the authorized Stegmann retailer where the original purchase was made, or if purchased directly from StegmannUSA via email at support@stegmannusa.com.

What is the Warranty?

Did you know that there are around 1 billion sheep in the world, and more than 200 unique breeds? Even with all that diversity, Merino sheep make up over 50% of the wool producing sheep world wide. The popularity of Merino wool has led to consolidati

Did you know that there are around 1 billion sheep in the world, and more than 200 unique breeds? Even with all that diversity, Merino sheep make up over 50% of the wool producing sheep world wide. The popularity of Merino wool has led to consolidation amongst farmers, leaving many farmers of locally significant and rare heritage breeds at a financial disadvantage. In the case of many of the rarer sheep&apos;s wools there is simply such little demand that the breeds themselves have become endangered, their numbers dropping into the thousands. One such breed is Austria&#x2019;s native Stonesheep (Tiroler Steinschaf), with its estimated Austrian population to be around 4,000 sheep, and 14,000 world wide.<span id="isPasted" style="color: rgb(66, 63, 63); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(234, 234, 234); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;<a href="https://www.stegmannusa.com/pages/ecofriendly-sourcing-production" style="box-sizing: border-box; background: rgb(234, 234, 234); text-decoration: none; color: currentcolor; transition: color 150ms ease 0s, background-color 150ms ease 0s; outline: 0px; border-bottom: 1px solid currentcolor; border-top-color: currentcolor; border-right-color: currentcolor; border-left-color: currentcolor; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" title="Our ecofriendly supply chain, sourcing and production">Learn more about our wool supply chain.</a>&#xA0;<span id="isPasted" style="color: rgb(66, 63, 63); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(234, 234, 234); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Our Species Preservation initiative is a joint effort between Stegmann Austria and Stegmann USA designed to support sheep breeders in Tirol and other parts of Europe who breed endangered sheep species. We use the wool of these rare species to create a unique shoe that uses only the uncolored fleece from these sheep, without dying or altering its natural beauty. By utilizing these uncommon wools for our production, we can help continue to safeguard and support the sustained breeding of these special sheep. The EcoClog line was created to enable us to support these small farmers and rare sheep breeds.&#xA0;

Species Preservation Initative

If you've received a product with defects or noticed a defect after brief use, such as separation of the sole or unusual wear on the shoes, please email us with photos of the affected area. We will review the issue and may offer solutions or the opti

If you&apos;ve received a product with defects or noticed a defect after brief use, such as separation of the sole or unusual wear on the shoes, please email us with photos of the affected area. We will review the issue and may offer solutions or the option for an exchange if the return is within the allowed timeframe.For defective items bought through Stegmann brick and mortar retailers, you will need to go through their return/exchange process.

How do I handle product defects or issues?

Currently, our selection of wide width shoes may come in limited color options compared to medium width items. We appreciate customer feedback and suggestions on this matter. Please keep an eye on our website for future updates, as we continually str

Currently, our selection of wide width shoes may come in limited color options compared to medium width items. We appreciate customer feedback and suggestions on this matter. Please keep an eye on our website for future updates, as we continually strive to improve our selection based on customer preference.

Are there more color options for wide width items?

We do have replacement insoles for specific styles available.  The styles are Lieben, Liesl, Eva, Maria, Baden and Vienna.  Here's a link:. https://www.stegmannusa.com/collections/clog-care-accessories/products/womens-shoe-replacement-insole

We do have replacement insoles for specific styles available. &#xA0;The styles are Lieben, Liesl, Eva, Maria, Baden and Vienna.&#xA0; Here&apos;s a link:<a href="https://www.stegmannusa.com/collections/clog-care-accessories/products/womens-shoe-replacement-insole" id="isPasted">https://www.stegmannusa.com/collections/clog-care-accessories/products/womens-shoe-replacement-insole</a>

Are replacement insoles available for specific shoe models?

We do not currently offer custom sizes . However, we do have a few styles available in smaller sizes like 5.5. Please use the filter on our site to find these options..

We do not currently offer custom sizes . However, we do have a few styles available in smaller sizes like 5.5. Please use the filter on our site to find these options..

Do you have any smaller or custom sizes available for specific shoe models?

Currently we do not offer items in Narrow widths.

Currently we do not offer items in Narrow widths.

Do you offer Narrow Widths?

Customer Service is located in our US office near Richmond, Virginia. We are open Monday - Friday from 8:30am - 4:30pm Eastern. We are closed most major US holidays, so you may experience a delay in response over weekends or holidays.

Because we are a small team, we do not have staffing for customer phone support available. Please message us with specific details of your issue so we can help you efficiently.

STEGMANN

Information about our stock availability, products and how to care for them.

Products