How can I start a return or exchange for my order?Updated a month ago

Visit our Returns & Exchange Portal and enter your order information to generate a prepaid return label.  You will need to enter the entire order number (starting with #ST- for an original order or EXC- if an exchange order) and your zip code.

All returns are processed within 1-3 business days of receipt at our facility.  If a refund is requested, depending on your bank, please allow up to 4-8 business days from the time we receive your return for processing.

Original shipping charges are non-refundable unless the return is due to a verified defect or fulfillment error.

Non-Returnable Items

• Items marked Final Sale

• Gift cards

Final Sale items are not eligible for return or exchange. Please review sizing carefully before purchasing these items.