Received the Wrong Item? Here Are Your Options

We sincerely apologize if you received an item different from what you ordered.

If this happens, please contact our Customer Service team and include:

• Your order number

• A photo of the item you received

• A photo of the product label or packaging if available

Once we review the information, we'll provide the best resolution available.

Option 1: Free Exchange (Most Common)

If we shipped the wrong item, we'll gladly help you receive the correct product at no additional cost.

If you definately do not want to keep the misshipped item received - you can proceed directly to our return portal:

Simply select “Received wrong item” as the reason code.

Start here:

 https://stegmannusa.loopreturns.com/#/

You’ll need:

 • Your order number exactly as shown (including the “#” before ST-)

 • The shipping ZIP code used on your order

The portal will create the replacement order once submitted and we’ll ship out the correct pair as quickly as possible.

Option 2: Keep the Item at a Discount

In some situations, it may be more convenient for everyone if you keep the item you received.

When appropriate, we may offer a discounted price adjustment that allows you to keep the item rather than returning it.

Please note:

• Discount amounts are determined on a case-by-case basis.

• Not all orders or products qualify.

• The discount offered may vary depending on the item received and inventory availability.
  
  

What Happens Next?

If you are certain you want to exchange - go ahead and proceed.

Interested in keeping the incorrect item, once we review your information, we'll let you know and help you choose the solution that works best for you.

Our goal is always to make the process as easy and convenient as possible.