Returns & Exchange Policy and Terms
Information about returns and exchanges.
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Returns and Exchanges
Information for most frequently asked return and exchange questions.
How can I start a return or exchange for my order?
To start a return or exchange, please follow these steps:. If you encounter any issues or need further assistance, please email us at [email protected], or simply reply to any communication you have received from us. We are here to help ensure
How do I exchange or return an "exchange" order?
When exchanging or returning an item received via an "exchange" go to this link - https://stegmannusa.loopreturns.com/#/To exchange/return an exchange, you will need your new EXCHANGE order number as written and shipping zip code. Be sure to enter
How does the Exchange Process work?
Our Exchange process is automated and will provide free, pre-paid return labels to print at home for all qualified Exchanges. Here's how our Automated Exchange process works. Once the return/exchange choices are completed online a return label is cre
What should I do if I am unable to print a return label or scan a QR code from the website?
If you are experiencing trouble printing a return label or scanning a QR code from our website, please check your email. Our returns system should have sent you a link to your return page. On this page you can choose to use a QR code or generate an
What are the instructions for Canadian returns?
For international returns from Canada, please take note of the following instructions:. International returns can require additional steps compared to domestic returns, so please follow these instructions carefully to ensure your return or exchange