How do I exchange or return an "exchange" order?Updated 8 days ago
When exchanging or returning an item received via an "exchange" go to this link - https://stegmannusa.loopreturns.com/#/
To exchange/return an exchange, you will need your new EXCHANGE order number as written and shipping zip code. Be sure to enter in all of the "dashes". The new EXCHANGE order number will start with the prefix - "EXC-ST" ( example - EXC-ST-11111-1 )
Once in the portal you can return the item or choose a new item as an exchange.
If a different item is desired, instead of exchanging for a different color or size of this item - Choose Return item, Continue With Return, and then Shop Now to choose the new item.
If a different item is desired, instead of exchanging for a different color or size of this item - Choose Return item, Continue With Return, and then Shop Now to choose the new item.