What do I do if I did not receive my order but it is marked as delivered?Updated a year ago

If your order is marked as delivered but you have not received it, consider the following actions:

1. Check if the package was left on the delivery truck. This happen quite often and will be redelivered in 1-2 days. If you have a normal delivery driver, let them know the package is missing.
2. Verify if the package was misdelivered to a nearby neighbor.
3. Ask other household members if they collected the package.
4. Consider the possibility that the package is lost or stolen.

We recommend waiting a brief period after the delivery status is updated as packages sometimes turn up. If your order still hasn't arrived beyond this period, we can take the necessary next steps to ensure you receive your order. Keep us updated, and thank you for your patience.